Tranzit Coachlines

• Cancellations required before 3.00pm Thursday 13 November 2025. Applies to bus transport cancellation only.

• Cancellation fee of $10.00 per person applies.

• No alcohol or smoking is permitted on the bus.

• Intoxicated persons will be refused entry onto the bus.

• Toilets are not available on the bus, please make use of the facilities before boarding the bus as out of respect for the other passengers there are no toilet stops.

• Consumption of hot food will not be permitted on board.

• Tranzit cannot be held responsible for any ‘Passengers’ left behind at the end of the festival; this responsibility falls on the individual. Departure times are stated and need to be adhered too.

• Tranzit cannot be held responsible for the theft of 'Passengers' personal property or personal property left behind on the vehicle.

• The ‘Passenger’ will be responsible for meeting any costs of repairing damage to the vehicle or cleaning the vehicle as a result of the conduct and actions of the ‘Passenger’.

• If travelling with friends, please note that you may not be on board the same bus. We will have multiple buses travelling to the festival with multiple pick ups. We suggest arriving together at your pickup location in plenty of time to board the same bus.

• Terms apply to fare paying passengers only. Separate terms apply for charter customers/passengers.

• For any urgent transport enquiries on the day please call 0800 471 227.

• And finally, you agree to have an awesome day at the festival from beginning to end travelling with Tranzit.

iTICKET

Tickets are sold by iTICKET.CO.NZ Limited (iTICKET) as the agent for those who are promoting or otherwise providing the event ("Promoter") for which tickets are sold. The purchase of tickets is subject to the following conditions:

1.General

• These terms apply to you, the purchaser, along with any ticket holder using a ticket purchased by you.

• All claims and complaints are the sole responsibility of the Promoter.

• You agree to all New Zealand Government mandates around requirements for events, if any.

• Unless otherwise required by law, tickets are non-refundable where any ticket holder fails to, or is unable to comply with New Zealand Government mandates.

2. Refunds and Exchanges

• Tickets cannot be exchanged or refunded after purchase, except in accordance with the applicable laws in the jurisdiction of purchase. If a refund is required by law, liability is limited to the full transaction amount you originally paid minus any booking, ticket, delivery or transaction fees. Any donations or contributions paid as part of a transaction are non-refundable.

• iTICKET reserves the right to charge a fee for the replacement of ALLOCATED (seated) tickets or GENERAL ADMISSION tickets.

3. Funds management

• Funds from transactions processed via iTICKET's credit card merchant account (or any other payment method where the funds are received by iTICKET), are held in trust until settlement with the Promoter, usually at the conclusion of the event. Transactions utilising iTICKET's credit card merchant account are clearly identified by the iTICKET logo next to the credit card form prior to confirming purchase.

• Funds from transactions processed via a Promoter's own credit card merchant account go directly to the Promoter, and iTICKET is therefore not responsible for any refunds that may be required. These transactions are clearly identified by a Promoter logo and payment statement next to the credit card form prior to confirming purchase.

4. Promoter conditions of entry

• You agree to any additional terms and conditions of purchase and entry that may be set by the Promoter and/or the Venue for the event.  Where a conflict exists between these terms and any additional Promoter and/or Venue terms, the Promoter and/or Venue terms will apply.Cameras and video recorders (film, digital or otherwise), audiotape recorders and all other recording devices may be prohibited at the event.

• Cameras and video recorders (film, digital or otherwise), audiotape recorders and all other recording devices may be prohibited at the event.

• The Promoter reserves the right to refuse admission with reasonable cause. Late arrivals may be prevented from admission until a suitable break in the programme, if any.

• The Promoter reserves the right to refuse admission if valid identification for concession tickets is not provided.

• The Promoter reserves the right to refuse admission where tickets are lost or damaged, or tickets are not purchased through iTICKET or other authorised points of sale.

• The Promoter reserves the right to withdraw, replace or substitute artists, or amend the programme, prices and/or seating arrangements.

5. Marketing and Data Privacy

• Your personal information is held by iTICKET, the Promoter and/or the Venue whose event you are booking tickets to. It will not be sold or passed on to any other party unless you have given the express consent to do so by opting in to hear from them. If you have opted to receive news on upcoming events from iTICKET when creating your account with us, you will be sent regular iTICKET email newsletters and can opt out of these at any time. Click here to view our full privacy policy.

• Reselling or distributing tickets purchased on our website without the express permission of iTICKET is prohibited.

• If you wish to close your iTICKET account and have us delete any personal data stored against your purchase history, simply email our team on support@iticket.co.nz to make this request and we will do so, provided the erasure does not contravene any applicable laws. For more information on your right to erase your personal information, please see our full privacy policy.

Last updated 14 March 2025

iTICKET PayPlan Terms and Conditions

1. General

• Certain events may offer an iTICKET PayPlan payment option, allowing you to pay an initial deposit and complete the remainder of your payment through a set number of subsequent instalments.

• The iTICKET PayPlan option is available exclusively for online ticket purchases and is not applicable to other sales channels.

• The purchase of tickets using iTICKET PayPlan is subject to these terms and conditions, which apply in addition to iTICKET’s General Terms and Conditions

• iTICKET reserves the right to amend or modify these Terms and Conditions at any time without prior notice. The latest version of these terms will be available on the iTICKET website.

2. Payment Terms

• iTICKET may charge a non-refundable setup fee for each iTICKET PayPlan order.

• The payment schedule, including the deposit amount and subsequent instalments, will be determined based on the time remaining between the date of purchase and the event date. The customer will have the ability to select an available payment plan option.

• Available instalment frequency options may include:

  • Weekly

  • Fortnightly

  • Monthly

• Instalments will be divided equally across the chosen frequency, except for rounding adjustments, which may be applied to the final payment.

• A valid credit card is required to use iTICKET PayPlan. The card used for the initial deposit payment will be securely tokenised and stored by iTICKET’s third-party payment processor.

• The initial deposit, which may be a percentage of the order total or a fixed amount, plus all related fees, is charged at the time of purchase. All subsequent instalments will be automatically charged to the stored payment method according to the agreed schedule.

 3. Payment Failures and Cancellations

• If a scheduled instalment payment fails, iTICKET reserves the right to attempt reprocessing the payment.

• If full payment is not received by the final due date, or after multiple unsuccessful payment attempts, iTICKET reserves the right to cancel the order and release the tickets for resale.

• In the event of cancellation due to non-payment, any instalments paid to date will be refunded, less the non-refundable deposit and applicable fees.

4. Ticket Ownership and Issuance

• Tickets purchased through iTICKET PayPlan remain the property of iTICKET until full payment has been received, including any related fees.

• Tickets will not be issued until the total payment obligation has been fulfilled.

5. Refunds and Exchanges

• All deposits and related fees are strictly non-refundable under all circumstances, as they cover costs associated with processing the order.

• Tickets purchased via iTICKET PayPlan cannot be exchanged or refunded after purchase, except as required by law.

• Any refunds required by law will be limited to the amount paid to date, excluding any non-refundable fees.

6. Communications

• Customers may receive communications regarding their iTICKET PayPlan payments and schedule from both iTICKET and/or its third-party payment processor, including Stripe.

• It is the customer's responsibility to ensure that the email address and payment details provided remain valid throughout the duration of the payment plan.

7. Acceptance of Terms

• By proceeding with a purchase using iTICKET PayPlan, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

• Your continued use of this service constitutes express acceptance of these terms.

Last Updated: 14 March 2025

iTICKET Afterpay Terms and Conditions

1. General

• Certain events may offer a Afterpay payment option, allowing you to receive your tickets immediately while spreading the total cost over a series of automatic interest-free payments.

• The Afterpay payment option is provided by Afterpay and is subject to both Afterpay’s terms and conditions and these iTICKET terms.

• The Afterpay option is available exclusively for online ticket purchases and is not applicable to other sales channels.

• iTICKET reserves the right to amend or modify these Terms and Conditions at any time without prior notice. The latest version of these terms will be available on the iTICKET website.

2. Payment Terms

• Your order is processed, and tickets are issued as soon as the first payment has been made and your payment schedule is confirmed.

• The initial payment is due at the time of purchase, with the remaining balance divided into equal automatic payments as determined by Afterpay based on the original purchase date.

• Available instalment frequency and payment schedules are determined by Afterpay at checkout.

• Afterpay services are available only to New Zealand residents over the age of 18 with a valid debit or credit card.

• iTICKET charges a percentage-based transaction and administration fee for all purchases made via 'Buy Now, Pay Later.' This fee is included in the total price displayed at checkout.

3. Payment Failures and Cancellations

• Payment obligations, including failed payment handling, are managed by Afterpay in accordance with their terms and conditions.

• If payments are not made as scheduled, Afterpay may charge late fees and take further actions per their policies

• iTICKET is not responsible for any consequences resulting from missed payments or failed transactions managed by Afterpay.

4. Ticket Ownership and Issuance

• Tickets purchased through Afterpay remain the property of iTICKET until full payment has been received, including any related fees.

• Tickets will be issued immediately upon confirmation of the first payment.

5. Refunds and Exchanges

• Tickets purchased through Afterpay are non-exchangeable and non-refundable, except as required by law.

• Refunds required by law will be limited to the amount paid to date, excluding any applicable fees.

6. Communications

• Customers may receive communications regarding their Afterpay payments and schedule from both iTICKET and/or Afterpay.

• It is the customer's responsibility to ensure that the email address and payment details provided remain valid throughout the duration of the payment plan.

7.  Acceptance of Terms

• By proceeding with a purchase using Afterpay you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

• Your continued use of this service constitutes express acceptance of these terms

Last Updated: 14 March 2025